Management
Management takes on many forms. Whether I have been managing 100+ students to succeed in reading, managing employees to create consistent, delicious smoothies, or managing an entire staff of marketers, care givers, and service staff for JEA Senior Living, there are few main principles I stick to...
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Customer service and Hospitality is for everyone and is key to be trained on
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Data driven and goal oriented decision making
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You are managing people, not employees
Customer Service
I have directed and built assisted living facilities that are driven to help not just those we are servicing, but to also lead those who are doing the servicing
Data Driven
Keeping accurate records is needed in any business. Here are a few ways I managed our family owned smoothie shop in order to keep track of what mattered and consistently provide a great experience
People Matter
Love your people! Culture is everything, and people matter most! In my experience, my associates become part of my family. I believe when you treat your associates with kindness, compassion and love; they will treat your consumer the same. Building a team comes naturally when you are doing the right thing for your people.